SmallBizGenius Analysis
47 Brand, specializing in licensed sports apparel, receives overwhelmingly negative reviews regarding its customer service and shipping practices. While some customers appreciate the product quality and variety, the majority express frustration with unresponsive support, delayed or missing orders, and inflexible policies.
Category Breakdown
Scores based on analysis of 85 recent reviews
Customer Service Issues
1.5/10Numerous reviewers report terrible customer service experiences, citing unresponsive emails, full voicemail boxes, and a general lack of support. Many customers mention difficulty resolving issues with orders, returns, or exchanges, leading to significant frustration. For example, one reviewer stated, "Terrible customer service. If you email they don’t reply, if you call it goes to a voicemail that you can’t leave a message."
52 reviews mention thisShipping and Delivery Problems
2.0/10Many customers complain about slow shipping times, orders not arriving, or receiving incorrect items. Some reviewers mention paying for expedited shipping but not receiving it, while others report that their orders remain in "processing" for extended periods with no updates. One reviewer shared, "Ordered December 5th and nothing yet. Emailed customer service. I'm hoping for a response. This if for a Christmas gift and they say 3-5 business days."
38 reviews mention thisReturns and Exchanges
2.5/10Several reviewers express dissatisfaction with 47 Brand's return and exchange policies, often citing restocking fees and difficulties in initiating returns. Some customers mention being unable to exchange items even when contacting customer service immediately after placing the order. As one customer stated, "terrible exchange policy, i tried to change my order because i clicked the wrong hat (on the same day) and would not change it."
15 reviews mention thisProduct Quality
4.0/10While some reviewers praise the quality and design of 47 Brand's products, others report issues with defects, fading, or receiving items that do not match the description. Some customers mention that the products are overpriced for the quality received. For example, one reviewer said, "The hat I received had manufacturer defects and it sat lopsided , and I emailed them about it and they said too bad they are still charging $7 return fee."
12 reviews mention thisWebsite and Ordering Issues
2.0/10Several customers report issues with the website, such as difficulty changing shipping addresses or canceling orders. Some reviewers claim that the website lacks clear information about return policies or cancellation procedures. One customer noted, "i accidentally listed the wrong shipping address, tried to immediately rectify the situation and they told me that orders are immediately processed and the address could not be changed."
8 reviews mention thisPros & Cons
What Customers Love
"Love these hats! Great quality, and tons of options. All my family received a hat this year for Christmas!"
"Try their "Clean Up" cap. It is relaxed with a shallow crown and curved visor. Always a comfortable fit."
Common Complaints
"Terrible customer service, order was suppose to take 3-8 business days, meanwhile took over 21 business days. Customer support just told me basically to deal with it."
"Ordered a hat from ’47 Brand on February 7th and waited almost a month for delivery. The tracking stopped updating on February 13th and the package was apparently lost by USPS."
"Even if I return the order, they charge$7 restocking gor a stocking cap. Do not buy from these crooks!!"
"The hat I received had manufacturer defects and it sat lopsided , and I emailed them about it and they said too bad they are still charging $7 return fee."
"i accidentally listed the wrong shipping address, tried to immediately rectify the situation and they told me that orders are immediately processed and the address could not be changed."
Common Questions About 47 Brand
Answers derived from customer review patterns
Is 47 Brand legit and trustworthy?
Based on the reviews, there are serious concerns about whether 47 Brand is a trustworthy vendor. Many customers report issues with orders not being delivered, receiving incorrect items, and a complete lack of response from customer service when attempting to resolve these problems. The numerous complaints about shipping delays and unresponsive support suggest that the company struggles with order fulfillment and customer communication. While some customers have had positive experiences, the overwhelming number of negative reviews raises significant red flags about the reliability of 47 Brand.
Based on 45 reviewsDoes 47 Brand have good customer service?
The vast majority of reviews indicate that 47 Brand has extremely poor customer service. Customers consistently report difficulty contacting the company, citing full voicemail boxes and unanswered emails. When customers do manage to get in touch, they often describe unhelpful or dismissive responses. The lack of a readily available phone number and the slow response times contribute to a frustrating experience for many customers. The consensus is that 47 Brand's customer service is a major weakness.
Based on 52 reviewsIs 47 Brand worth it for small business?
For small businesses, partnering with 47 Brand carries significant risk due to the reported issues with order fulfillment and customer service. The potential for shipping delays, incorrect orders, and difficulty resolving problems could negatively impact a small business's operations and reputation. While the product selection may be appealing, the unreliability of 47 Brand as a vendor makes it a questionable choice for businesses that require consistent and dependable service. Small businesses should carefully consider these risks before committing to 47 Brand.
Based on 30 reviewsWhat is 47 Brand's return policy like?
Several reviewers express dissatisfaction with 47 Brand's return policy, citing restocking fees and difficulties in initiating returns. Some customers mention being unable to exchange items even when contacting customer service immediately after placing the order. The lack of clear information about return policies on the website also contributes to customer frustration. The consensus is that 47 Brand's return policy is not customer-friendly.
Based on 15 reviewsWhy can't I get a response from 47 Brand's customer service?
The reviews suggest that 47 Brand's customer service is overwhelmed and understaffed, leading to long response times and unanswered inquiries. Many customers report that their emails go unanswered or that the voicemail box is consistently full. Some reviewers speculate that the company prioritizes marketing emails over customer support, further exacerbating the problem. The lack of a readily available phone number also limits customers' ability to get timely assistance.
Based on 35 reviewsLooking for Something Different?
Compare 47 Brand against 522 similar lifestyle & perks options.
View Alternatives